Our approach
The Success Institute aims to handle personal information responsibly and transparently. This draft should be checked against actual website practices before publication.
Information we collect
When you enquire, subscribe or purchase, we may collect your name, email address, organisation, phone number if supplied, and purchase details such as products purchased, dates and receipt references.
How we use information
We use information to respond to enquiries, deliver resources, administer purchases and licences, provide support, and send communications where you have requested or agreed to receive them.
Third-party providers
We may use external services for email subscriptions, payment processing and website hosting. Payment providers process payment details under their own terms and privacy policies; we do not intend to store full card details on this website.
Cookies and technical data
The website may use essential cookies and technical logs for operation and security. Any analytics, marketing cookies or other tracking should be described here if enabled.
Storage and security
We use reasonable measures to limit access to information and protect it from misuse, loss and unauthorised access. No online system can be guaranteed completely secure.
Access and corrections
You may contact us to request access to, or correction of, personal information we hold, subject to applicable law.
Overseas services and retention
Some service providers may process information outside Australia. Specific providers, locations and retention periods must be confirmed before publication.
Contact and complaints
Contact The Success Institute using the contact details on our website for privacy questions or complaints. We will review concerns and respond appropriately.